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We’ve prepared a bundle of letter templates to be used in general business situation. Feel free to use them with our compliments. However we ask that you do not reproduce these templates on any medium for public display or re-sale.

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Dear ________________:


I received your letter, of [date], in which you state that your records indicate my present balance owing is ($——).

As of ____________________, 20 __, I did, in fact, have an outstanding balance of ($——) On ____________________, I mailed a cheque to the store in the amount of ($——). When this payment failed to appear as a credit on my _______________ bill, I phoned the credit office and spoke with a woman who, after locating a record of the payment, assured me that the credit would appear on the ________________________, bill.

I am enclosing a photocopy of my cheque dated _________________, 20 __. I shall appreciate your prompt efforts in correcting this error in my account as soon as possible. Thank you for your early attention to this matter.



© R. P. Emery & Associates –

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